Dec 22, 2020 | Community Relations, Employment, Food & Beverage, General News
Mohegan Sun was recently recognized as “Industry Innovator” by the Chamber
of Commerce of Eastern Connecticut’s annual awards, also known as the “ECTys,” aiming to recognize excellence in both business and the community. The “Industry Innovator” award showcases businesses of any size that have shown strong ability to adapt to the marketplace by introducing or embracing new concepts or technologies to better serve customers. This award also takes into account businesses that provide unique opportunities for its workforce development.
“Being recognized with this particular ECTy Award is truly an honor for Mohegan Sun,” said Jeff Hamilton, President & General Manager of Mohegan Sun. “Our goal is to always adapt and evolve to any business environment, stay on the cutting edge of customer service and develop rising stars within our company. Two key areas where this has been a major success is through key upgrades at our hotel and through our Disability Vocational Program.”
With casino & resort competition on the increase in recent years, Mohegan Sun made a major design upgrade to its iconic 36-level Sky Tower hotel. A full VIP treatment was rolled out through a “hotel-in-a-hotel” known as Aspire. Located on the highest levels of Sky Tower, Aspire guests receive their own private valet and check-in, as well as a unique arrival gift that joins sweeping views of the New England countryside and five-star accommodations. Aspire guests also can take advantage of their very own butler and access to the exclusive luxury food and beverage experience on the 33rd floor, aptly titled, Thirty Three.
Mohegan Sun hotel rooms now also feature an advanced and fully automated minibar by Bartech, which allows guests to purchase food and other items with ease, while allowing Mohegan Sun’s hotel front office to easily track sales.
When it comes to workforce development, Mohegan Sun has been an industry leader. Mohegan Sun’s Student Vocational Inclusion Program, which gains improvements and new talent every year, provides internships across various focuses for young people with physical, developmental and intellectual disabilities. Local schools in Montville, Norwich, Waterford and more, are partners in the program that has now been running strong for nearly 10 years. Mohegan Sun’s Wardrobe department, Culinary team, Environmental Services (EVS), among other areas, have all had positive impacts from the program. As a testament to that success, many internships result in permanent and meaningful roles at Mohegan Sun.
While Mohegan Sun’s showrooms have not been open to the public during the global pandemic, earlier in 2020, an innovative food app ordering system (Noble) was implemented in Mohegan Sun Arena where guests can order concessions directly from their seat. This service will return in the future, when entertainment programming on a wider level is able to safety return.
Mohegan Sun, like so many businesses and destinations, also had to evolve and adapt quickly over the course of the global pandemic and become smart, creative and most importantly, safe. After a temporary closure that occurred in the spring, Mohegan Sun re-opened with well over $1 million spent on a health & safety plan that involved non-invasive thermal temperature scans, UV light technology throughout air handler systems, plexiglass dividers at transactional locations, rigorous cleaning protocols, mask requirements and much more. The Mohegan Tribal Health Department also operates on-site and proved vital in all phases of Mohegan Sun’s health & safety measures. They also played a key role in Mohegan Sun Arena becoming home to multiple bubble-site residencies for major sporting events in recent months, such as College Basketball’s “Bubbleville,” that featured 26 games, many of which were nationally televised, across 10 days in late November and early December.
ABOUT MOHEGAN SUN:
Owned by Mohegan Gaming & Entertainment, Mohegan Sun is one of the largest, most spectacular entertainment, gaming, dining and shopping destinations in the United States. Situated on 185 acres along the Thames River in scenic southeastern Connecticut, Mohegan Sun is home to two unique casinos, 1,600 deluxe hotel rooms, two world-class spas, a golf course, over 80 shops, restaurants and bars as well as three award-winning entertainment venues including a 10,000-seat Arena. Mohegan Sun is within easy access of New York, Boston, Hartford and Providence and located 15 minutes from the museums, antique shops and waterfront of Mystic Country. More information is available by calling 1.888.226.7711 or visiting mohegansun.com. Connect with us on Facebook, follow us on Twitter and Instagram @mohegansun, view us on YouTube and find us on Snapchat at username MoheganSun.
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Mar 14, 2018 | General News, Travel & Leisure
Mohegan Sun also comes in at #2 for hotels in Connecticut and is a top-100 destination nationally 
UNCASVILLE, CT (March 14, 2018) – U.S. News & World Report, the global authority in rankings and consumer advice, recently announced updated travel rankings for 2018, and topping the list for best resorts in Connecticut is Mohegan Sun. The Connecticut property is also ranked #2 for hotels in the state, and #12 globally, in Best Preferred Lifestyle Collection Hotels.
U.S. News & World Report evaluates over 24,000 luxury hotels using a methodology that combines each hotel’s industry awards with expert and guest reviews. These rankings are part of the expanding U.S. News Travel channel, which evaluates the Best Vacations, Best Cruise Lines and Best Travel Rewards Programs.
“Mohegan Sun has received some impressive recognitions over the last few years, and certainly when they come from major outlets, it’s something we take a great deal of pride in. Our most important core value at Mohegan Sun is providing outstanding service & attention to every single guest. This has certainly played a big role in becoming one of the top resort, gaming and entertainment destinations in the industry!” – President & General Manager of Mohegan Sun, Ray Pineault.
Since opening the doors to its flagship property in Connecticut in 1996, Mohegan Sun grew quickly into one of the Western hemisphere’s premier integrated resorts, delivering unforgettable experiences to millions of visitors each year. From dining and shopping, to professional sporting events and endless entertainment, the brand’s commitment to provide new and exciting offerings translated into more than 50 dining restaurants, bars and lounges; a full retail shopping center; two lavish spas; an 18-hole golf course; and three high-energy entertainment venues. Mohegan Sun was also recently recognized as “Best U.S. Casino” in USA Today’s 10Best Readers’ Choice awards as well as one of the 2018 “Best Places To Work” in the Hartford Business Journal.
To learn more about Mohegan Sun’s all-encompassing resort property in Uncasville, Connecticut and to plan your next visit, go to MoheganSun.com or check out the brand’s Facebook, Twitter and Instagram pages.
ABOUT MOHEGAN SUN:
Owned by Mohegan Gaming & Entertainment, Mohegan Sun is one of the largest, most spectacular entertainment, gaming, dining and shopping destinations in the United States. Situated on 185 acres along the Thames River in scenic southeastern Connecticut, Mohegan Sun is home to three unique casinos, 1,600 deluxe hotel rooms, 2 world-class spas, a golf course, over 90 shops, restaurants and bars as well as three award-winning entertainment venues including a 10,000-seat Arena. Mohegan Sun is within easy access of New York, Boston, Hartford and Providence and located 15 minutes from the museums, antique shops and waterfront of Mystic Country. More information is available by calling 1.888.226.7711 or visiting mohegansun.com. Connect with us on Facebook, follow us on Twitter and Instagram @mohegansun, view us on YouTube and find us on Snapchat at username MoheganSun.
ABOUT U.S. NEWS & WORLD REPORT:
U.S. News & World Report is a digital news and information company that empowers people to make better, more informed decisions about important issues affecting their lives. Focusing on Education, Health, Personal Finance, Travel, Cars and News & Opinion, USNews.com provides consumer advice, rankings, news and analysis to serve people making complex decisions throughout all stages of life. More than 30 million people visit USNews.com each month for research and guidance. Founded in 1933, U.S. News is headquartered in Washington, D.C.
Mar 1, 2017 | General News, Travel & Leisure
UNCASVILLE, CT (March 1, 2017) – Yesterday, Mohegan Sun was recognized by NTA (National Tour Association) and NTA associated, Courier Magazine, with the Gold Award as part of the Distinguished Dozen at this year’s NTA Convention from America’s Center Convention Complex in St. Louis.
Graciously accepting the award on Mohegan Sun’s behalf was Bus Sales Manager, Stephen Olender. Olender works closely with Director of Bus Marketing, Dennis Clark, who in acknowledgement of the recognition, said, “It’s an incredible honor to have Mohegan Sun once again named as one of Courier’s Distinguished Dozen and with that, awarded a Gold Award for outstanding service. It’s a true testament to Stephen Olender’s hands-on approach as well as the rest of our great team here at Mohegan Sun, who strive to create the most welcoming, courteous and helpful atmosphere for guests that we can.”
The NTA’s Gold Award recognizes quality of product, level of customer service and dedication to relationship building.
About NTA:
NTA is the leading business association for professionals serving customers traveling to, from and within North America. NTA’s 700 buyer members are tour operators and travel planners who package travel product domestically and around the world. Their seller members — 500 destinations and 1,100 tour suppliers — represent more travel product and more business-to-business networking than any other travel industry association. NTA members have customers and product in the United States, Canada, Mexico and more than 40 other countries.
About Mohegan Sun: Owned by the Mohegan Tribal Gaming Authority, Mohegan Sun is one of the largest, most spectacular entertainment, gaming, dining and shopping destinations in the United States. Situated on 185 acres along the Thames River in scenic southeastern Connecticut, Mohegan Sun is home to three unique casinos, a two tower, 1,600 room luxury hotel, a world-class spa and golf course, over 80 shops, restaurants and bars as well as three award-winning entertainment venues including a 10,000-seat Arena. Mohegan Sun is within easy access of New York, Boston, Hartford and Providence and located 15 minutes from the museums, antique shops and waterfront of Mystic Country. More information is available by calling 1.888.226.7711 or visiting mohegansun.com. Connect with us on facebook.com/mohegansun, follow us ontwitter.com/mohegansun, Instagram @mohegansun, view us on youtube.com/mohegansunvideos and find us on Snapchat at username MoheganSun.
