Mar 19, 2021 | Community Relations, General News, Travel & Leisure, Uncategorized
UNCASVILLE, CT (March 19, 2021) – The Connecticut Convention & Sports Bureau (CTCSB) has named Mohegan Sun in their first group of honorees for their new Hospitality Heroes recognition list. The CTCSB is Connecticut’s only statewide meetings & sports event sales and marketing organization, and works with planners and promoters to book new or returning conventions, meetings and sports businesses. The new Hospitality Heroes recognition program highlights hospitality industry members for their innovative business initiatives and community support over the past year, despite potential financial and health challenges caused as a result of the COVID-19 pandemic.
“We’re really excited to be named as one of CTCSB’s Hospitality Heroes”, said John Washko, VP of Exhibitions and Sales for Mohegan Sun. “Mohegan Sun as a whole, and certainly our Meetings & Conventions team, has put in a great deal of time, effort and dedication over the last year to make sure we’re able to chart a productive, positive and safe path forward for our guests, clients and partners. This honor is a strong reflection of that hard work, and we thank the CTCSB for this recognition and their great work for the state of Connecticut.”
According to the CTCSB, Mohegan Sun has been recognized as an early leader by demonstrating to the meetings and hospitality industries worldwide how to continue working safely and creatively during COVID via hybrid meetings and events. In November 2020, Mohegan Sun partnered with Northstar Meetings Group to present a special conference called “Reconvening for Recovery: Live!”. This hybrid event was dedicated to helping businesses navigate planning successful hybrid meetings, conferences and conventions, all while complying with industry health and safety protocols. Mohegan Sun was able to safely host 75 attendees in-person and over 1,000 attendees digitally who were fully integrated into the event.
The Meetings & Conventions team at Mohegan Sun created a COVID-19 resource center designed to assist planners in safely creating meetings, conventions and events. This resource center includes adjusted capacity charts, details on hosting hybrid events, and other information regarding health and safety protocols that Mohegan Sun has implemented to safely host events. Mohegan Sun also receives the Hospitality Heroes recognition from the CTCSB after successfully operating a mass vaccination clinic through a partnership with Yale New Haven Health in the Earth Expo & Convention Center.
Mohegan Sun reviews all health and safety protocols and regularly updates them to reflect the needs of the community, with the consideration of state and federal recommendations. A full list of Mohegan Sun’s guidelines can be found at mohegansun.com/updates.
ABOUT MOHEGAN SUN
Owned by Mohegan Gaming & Entertainment, Mohegan Sun is one of the largest, most spectacular entertainment, gaming, dining and shopping destinations in the United States. Situated on 185 acres along the Thames River in scenic southeastern Connecticut, Mohegan Sun is home to two unique casinos, 1,600 deluxe hotel rooms, two world-class spas, a golf course, over 80 shops, restaurants and bars as well as three award-winning entertainment venues including a 10,000-seat Arena. Mohegan Sun is within easy access of New York, Boston, Hartford and Providence and located 15 minutes from the museums, antique shops and waterfront of Mystic Country. More information is available by calling 1.888.226.7711 or visiting mohegansun.com. Connect with us on Facebook, follow us on Twitter and Instagram @mohegansun, view us on YouTube and find us on Snapchat at username MoheganSun.
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Jan 19, 2021 | Community Relations, General News, Travel & Leisure, Uncategorized
UNCASVILLE, CT (January 19, 2021) – Mohegan Sun, recently named an “Industry Innovator” by Eastern Connecticut’s Chamber of Commerce, is proud to be among the first casino resorts in the world to become Sharecare Health Security VERIFIED® with Forbes Travel Guide. The comprehensive facility verification helps ensure that guests and travel planners can book with confidence at properties that have appropriate health safety procedures in place. This verification also comes with an easily identifiable “seal of approval” – the Sharecare VERIFIED® with Forbes Travel Guide badge – based on compliance with expert-validated best practices that minimize the risk and impact of COVID-19 and potential future public health events.
“We are thrilled to be one of the first resorts to receive this important verification from Sharecare and Forbes Travel Guide,” said Jeff Hamilton, President & General Manager of Mohegan Sun. “This is another testament to our team’s hard work and ability to quickly adapt in the unpredictable environment we live in. We will continue to be an innovative force in the hospitality industry by remaining dedicated to providing a safe atmosphere for guests while delivering exceptional guest service.”
Developed by Forbes Travel Guide, the global authority on genuine Five-Star service, and digital health industry leader Sharecare, the comprehensive verification covers more than 360 standards across health and hygiene protocols, cleaning products and procedures, ventilation, physical distancing, the guest experience, and health safety communication with guests and employees. Hotels and resorts are required to verify their health protocols on an ongoing basis to ensure continued compliance with the most up-to-date global health standards.
“The pandemic has made it clear that hotels and resorts must, first and foremost, assure guests of their safety,” said Filip Boyen, CEO of Forbes Travel Guide. “By becoming VERIFIED®, Mohegan Sun has demonstrated its commitment to creating a culture of accountability and following global best practices to heighten health security, certified by a third party.”
In response to the global pandemic, Mohegan Sun invested over $1 million in a health & safety plan that includes non-invasive thermal temperature scans, cutting edge UV light technology installed in air handler systems, plexiglass dividers at transactional locations, rigorous cleaning protocols, mandatory mask requirements and more. Health and safety protocols for Mohegan Sun are created with guidance from the Mohegan Tribal Health Department, an on-site team of medical experts equipped with the knowledge, tools and direct pipelines to additional health agencies like the Centers for Disease Control (CDC) and the Connecticut Department of Public Health (CTDPH). As a result of this invaluable resource, health and safety protocols at Mohegan Sun meet, and in many cases exceed, those set by the CDC and CTDPH.
Mohegan Sun is one of the only casino & entertainment destinations in the nation that has been able to safely host “bubble” experiences for major sporting events in the past year, including a historic residency with Bellator MMA and SHOWTIME Sports®, and hosting College Basketball’s “Bubbleville” tournament that featured 26 games over the course of 10 days.
All health and safety protocols are regularly reviewed and updated to reflect the needs of the community, along with state and federal recommendations. A full list of Mohegan Sun’s guidelines can be found at mohegansun.com/updates.
ABOUT FORBES TRAVEL GUIDE
Forbes Travel Guide is the only independent, global rating system for luxury hotels, restaurants and spas. Started as Mobil Travel Guide in 1958, the company created the first Five-Star rating system in the United States. Today, Forbes Travel Guide’s incognito inspectors travel the world, evaluating properties based on up to 900 rigorous, objective standards. Forbes Travel Guide also supports the hospitality industry and other service-oriented businesses such as luxury residential, healthcare and private clubs with bespoke training solutions, evaluation services and the creation of custom service standards. For more information, please visit partner.forbestravelguide.com.
ABOUT SHARECARE
Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.
ABOUT MOHEGAN SUN
Owned by Mohegan Gaming & Entertainment, Mohegan Sun is one of the largest, most spectacular entertainment, gaming, dining and shopping destinations in the United States. Situated on 185 acres along the Thames River in scenic southeastern Connecticut, Mohegan Sun is home to two unique casinos, 1,600 deluxe hotel rooms, two world-class spas, a golf course, over 80 shops, restaurants and bars as well as three award-winning entertainment venues including a 10,000-seat Arena. Mohegan Sun is within easy access of New York, Boston, Hartford and Providence and located 15 minutes from the museums, antique shops and waterfront of Mystic Country. More information is available by calling 1.888.226.7711 or visiting mohegansun.com. Connect with us on Facebook, follow us on Twitter and Instagram @mohegansun, view us on YouTube and find us on Snapchat at username MoheganSun.
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